PRINT CARDS

Print Direction | High Quality Business Cards Australia-Wide

Frequently Asked Questions

YOUR ACCOUNT

To change your order, please call us on +61 414 264 064  quoting your order number.

Please note that because of our high-speed turnaround, your items will be printed soon after you place the initial order, however we will always do our best to change the order as late as possible.

If the artwork that you have uploaded doesn't comply with our requirements, our assistant will get in touch with you to rectify the issues. If you have uploaded the wrong artwork, please us on +61 414 264 064 quoting your order number.

Please note that because of our high-speed turnaround, your items will be printed soon after you place the initial order, however we will always do our best to change the artwork as late as possible.

You can change your shipping address up until the day of dispatch by contacting one of our customer service team. Either call us on +61 414 264 064 or send email to brian@printdirection.com.au. Please have your order number so we can see where your order is in production.

If you would like to change the delivery address once the order has been dispatched, please call us on +61 414 264 064 and provide all details and customer service will do their best to help. Please note: This will delay the delivery by 24 hours.

If you have moved and want to change your delivery address for future orders, please update your address in your Account.

Please note that because of our high-speed turnaround, orders are printed very quickly.

To cancel your order, please call us on +61 414 264 064 or email brian@printdirection.com.au quoting your order number to see where it is in production.

To track your order, please or call us on +61 414 264 064 quoting your order number to see where it is.

Please call us on 0414 264 064 or email brian@printdirection.com.au quoting your order number. We may ask for pictures to get a better understanding of the issue.

If you are unable to call or it is out of hours, then please use our contact form with as much detail as possible.

PAYMENT

We accept mos major debit and credit cards:

  • Visa
  • American Express
  • MasterCard

Secure payment powered by Stripe

There are no charges when using a credit card.

We do not store any credit or debit card details on our servers or databases.

ARTWORK

We accept PDF format artwork only.

If you are sending us artwork with a mix of graphics and photography, please provide us with a print ready PDF. If you are sending any photography, please ensure it is as high resolution as possible.

Our maximum size upload is 50MB.

For files larger than 50Mb please use WeTransfer or Dropbox as it is free to use and you can send files up to 2GB. Please send your files to brian@printdirection.com.au, provide your address, select your file, add a message along with order number.

We have two levels of artwork service: Just Print or File Check.

Just Print:
We will automatically Just Print your Print Ready PDF as supplied. This service is free.

File Check:
For only $10 our expert artwork department will check all the artwork you upload to ensure you get the best result out of your print.

Please note: This service is a technical file check. Please note that this is not a proofing service. Spelling, design and positioning are the responsibility of the client. We recommend that all artwork guidelines are followed as provided on the site.

We expect print ready files to be supplied. Files not to our specifications may produce unexpected results, may be rejected and may cause a delay to your job.

Because of our high-speed turnaround we do not offer a proofing service.

The Crop lines indicate where the product is cut down to the desired size and refers to the end of the paper or finished size of a product.

The Bleed is the area to be trimmed and ensures that no unprinted edges occur in the final trimmed document.

The Safe Margin is the area between the text and graphics that are not meant to be trimmed.

For more information please refer to the ARTWORK GUIDELINES

We recommend using a program like Adobe Illustrator or Adobe Indesign, creating a new layer called 'SPOT UV' and indicating where you’d like it, using 100% Magenta Spot Colour to highlight the area.

For more information please refer to the ARTWORK GUIDELINES

We print in CMYK.

For more information please refer to the ARTWORK GUIDELINES

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